Sovereign Health Care Resources

Find important information and resources to help you navigate our services and policies.

Tenders & Pre-qualifications

We regularly post tenders and pre-qualification notices for vendors and partners. Visit our tenders page or contact our procurement team for the latest opportunities.

  • Tender for Hospital Equipment Supply
  • Pre-qualification for Medical Partners
  • Vendor Registration Form

News & Events

Stay updated with the latest news, health campaigns, and hospital events.

  • Health Awareness Week – July 2025
  • Free Checkup Camp – July 2025
  • Annual Report 2024 – Now Available

Appointment Info

Learn how to book, reschedule, or cancel your appointment with Sovereign Health Care.

  • Book online via our Contact Form
  • Appointments available from 8:00 AM – 8:00 PM
  • Call us at 0712-345-678 for urgent bookings

Insurance & Billing

We work with major insurance providers. Please ensure you have your policy ready before booking.

  • Accepted Insurance Providers: NHIF, Blue Cross, AAR, Cigna
  • Transparent billing and pre-authorization support

FAQ – Insurance & Billing

What insurance providers do you accept?

We accept most major insurance providers including NHIF, Blue Cross, AAR, Cigna, and Jubilee Insurance. For a full list, contact our billing team.

Do I need to inform you about my insurance before my visit?

Yes, we recommend informing us of your insurance coverage before your visit. This helps speed up the billing process and ensures your treatment is covered.

How do I check if my insurance covers the service?

You can check your insurance coverage by providing your policy details to our billing team, or by contacting your insurance provider directly.

What is pre-authorization and do I need it?

Pre-authorization is a confirmation from your insurance provider that your visit or procedure will be covered. Some procedures require it. Contact us to verify if your service needs pre-authorization.

Do you offer payment plans for services?

Yes, we offer flexible payment options for uninsured services. Contact our billing department to discuss installment plans or financial assistance programs.

How long does it take to process an insurance claim?

Most insurance claims are processed within 5–7 business days. We assist in submitting claims, but processing time may vary depending on your provider.

What do I do if my insurance denies a claim?

If your claim is denied, contact our billing team. We can help you understand the reason and assist with re-submission or appeals.

Do I get a receipt or invoice after payment?

Yes, all patients receive a detailed invoice after services are rendered. You can also request a digital copy via email.

Can I pay online for services?

Yes, we offer secure online payment options. You can pay for services through your patient portal or by using the payment link we provide after your visit.

What should I do if I receive a bill for a service I thought was covered?

Contact our billing department immediately. We’ll review your insurance coverage and help resolve any billing issues or discrepancies.

Visitor Resources

We welcome visitors and provide clear guidelines for visiting hours, parking, and access.

  • Visiting Hours: 8:00 AM – 8:00 PM
  • Free Parking for 2 hours
  • ICU visits: 1 visitor at a time
  • Directions to Hospital: View Map

Emergency Hotlines

For emergencies, call our 24/7 emergency line or use our online form.

  • Emergency Line: 0712-345-678
  • Location: 1123 Tom Mboya St, Nairobi CBD
  • Available 24/7
  • Nearest Ambulance Pickup: Front Gate