Find important information and resources to help you navigate our services and policies.
We regularly post tenders and pre-qualification notices for vendors and partners. Visit our tenders page or contact our procurement team for the latest opportunities.
Stay updated with the latest news, health campaigns, and hospital events.
Learn how to book, reschedule, or cancel your appointment with Sovereign Health Care.
We work with major insurance providers. Please ensure you have your policy ready before booking.
We accept most major insurance providers including NHIF, Blue Cross, AAR, Cigna, and Jubilee Insurance. For a full list, contact our billing team.
Yes, we recommend informing us of your insurance coverage before your visit. This helps speed up the billing process and ensures your treatment is covered.
You can check your insurance coverage by providing your policy details to our billing team, or by contacting your insurance provider directly.
Pre-authorization is a confirmation from your insurance provider that your visit or procedure will be covered. Some procedures require it. Contact us to verify if your service needs pre-authorization.
Yes, we offer flexible payment options for uninsured services. Contact our billing department to discuss installment plans or financial assistance programs.
Most insurance claims are processed within 5–7 business days. We assist in submitting claims, but processing time may vary depending on your provider.
If your claim is denied, contact our billing team. We can help you understand the reason and assist with re-submission or appeals.
Yes, all patients receive a detailed invoice after services are rendered. You can also request a digital copy via email.
Yes, we offer secure online payment options. You can pay for services through your patient portal or by using the payment link we provide after your visit.
Contact our billing department immediately. We’ll review your insurance coverage and help resolve any billing issues or discrepancies.
We welcome visitors and provide clear guidelines for visiting hours, parking, and access.
For emergencies, call our 24/7 emergency line or use our online form.